RHINO TERMS AND CONDITIONS

At Rhino Steel Windows and Doors, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the Rhino Steel Windows and Doors terms and conditions, please review the following content prior to placing an order through our website. Access and uses of this website are subject to all applicable laws, along with the terms listed below:

WARRANTY / DISCLAIMER

Rhino Steel Windows and Doors guarantees that all steel doors, windows, and other products sold through our website will be free from defects in material and craftsmanship for a one year period after the initial purchase date. Our customer service team will replace any substandard product or parts that have been deemed defective (within one year from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Rhino Steel Windows and Doors sole discretion. Broken glass is not covered. We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Rhino doors, windows, and other products purchased and ordered through our site to naturally age. Although Rhino Steel Windows and Doors have four layers of protection we do not recommend direct exposure to water, any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site. Any exposure to moisture/water may lead to rust as this is a metal product if not wiped immediately. DO not use water to wash the doors as this will lead to the door rusting. Rhino Steel Windows and Doors cannot be held liable for any damages due to exposure to water/moisture.

Rhino Steel Windows and Doors products are hand forged and individually made in our factory. Minor differences in these products are normal and to be expected, so this will not be considered a defect. No warranty against rust. Rust is a direct result of water. Rust arises from a lack of an overhang protecting your door or window, or from directly hosing or washing off your door with water. All of our products require an overhang to prevent any type of water damage.

Rhino Steel Windows and Doors does not guarantee that the content presented on this site fulfills building codes, ordinances, or regulations for any specific application or any particular jurisdiction, without Rhino Steel Windows and Doors' written agreement. We have carefully created the content and material on our site to depict our products precisely as they are. We strive to give our clients an authentic representation of the product they are ordering and expecting. At Rhino Steel Windows and Doors, we are frequently updating our content and inventory. As a result, Rhino Steel Windows and Doors cannot and does not guarantee the accuracy or completeness of the information regarding pricing, services, specifics, images, availability, or services. Rhino Steel Windows and Doors is not responsible for any city or state codes regarding the doors (ADA, Thermal Broken (sweating or ice), Hurricane Tested, Swing Codes, etc.). Rhino Steel Windows and Doors will not be responsible for glass and paint scratches that occur, or other damages caused by improper installation methods or techniques used to make the installation.

All doors come pre-ensembled, with pre-drilled holes and rubber plugs for a clean installation. Doors, jambs, sidelights, and/or transoms may come with pre-drilled holes that may not be required to use, instead, new holes may be required to be made by the installer to complete the installation. Will need to be sealed with silicon before assembly. Title and risk of loss to products pass to Buyer on shipment from our facility or the date that storage fees start. Loss or damage that occurs after the title of the product passes to the buyer is the responsibility of the Buyer. Designs may alter or change if a screen is added to the door or order.

Our express limited warranty sets forth our maximum liability for our products. No one is authorized to modify or expand this express limited warranty. The absolute limit of our liability is the product purchase price from Rhino Steel Windows and Doors. We shall not be liable for special, indirect, consequential, incidental, or punitive damages of any kind and all such claims are waived to the fullest extent permitted by applicable law. Your sole or exclusive remedy with respect to any and all losses and damages resulting from any cause whatsoever as specified herein. All Rhino Steel Windows and Doors product is sold "as is" and as such Rhino Steel Windows and Doors disclaims any and all implied warranties. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and of fitness for a particular purpose to the original purchaser or to any subsequent user of the product, except as expressly contained herein. The entire risk as to the quality and performance of the goods is with the buyer. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as that provided in the express warranty stated herein.

We reserve the right to improve products, make changes in specifications, designs and options without prior notice and without incurring obligation.

LIMITATION OF LIABILITY

In no event will Rhino Steel Windows and Doors be liable to clients or anyone else for any incidental, consequential, special, or indirect damage. This includes but is not limited to trading losses or damages, or lost profits that result from inconvenience or delay or loss of the use of the information related to this site, even if caused by the negligence of Rhino Steel Windows and Doors and even in the event that the information has been informed of or is otherwise aware of the possibility of errors therein. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event will Rhino Steel Windows and Doors’ full liability to a user for all damages, losses, and causes of action exceed the amount paid by the user, if any, for accessing this site.

INDEMNITY

The client agrees to indemnify and hold Rhino Steel Windows and Doors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that arise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.

COPYRIGHT

Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Rhino Steel Windows and Doors and protected by the United States and international copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Rhino Steel Windows and Doors.

COMMUNICATIONS AND SUBMISSIONS

All personal information transmitted to Rhino Steel Windows and Doors, over the internet when in the process of placing an order, registering, logging in, or setting up an account like e-mail addresses, home addresses, names, telephone number,s and payment information, will be treated as confidential information. Any communication or other materials that you submit to Rhino Steel Windows and Doors or this website relating to products, reviews, suggestions, experience, or any other topic will be treated as non-confidential information and non-proprietary submissions. Any and all submissions that are made to public areas including product reviews are not subject to our Privacy Policy. You are invited to post reviews, comments, and other content, and provide suggestions, ideas, comments, questions, or any other related information to our site as long as the contributed content is not obscene, illegal, threatening, defamatory, invasive, or privacy infringing of intellectual property rights or otherwise harmful to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, mass mailings or any other form of spam. You may not provide incorrect personal or contact information including a fake e-mail address, impersonate any other person or entity, or otherwise mislead as to the origin of any content. Rhino Steel Windows and Doors hereby reverses the right but not the obligation to remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Rhino Steel Windows and Doors website you grant Rhino Steel Windows and Doors and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such submissions for any purpose, including but not limited to the rights to reproduce, modify, adapt, publish, translate, create, derivative works from, distribute, and display such content throughout the world in any media.

RISK OF LOSS

All items purchased from Rhino Steel Windows and Doors are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email. We welcome any questions or concerns that may arise.

RETURN POLICY

Rhino Steel Windows and Doors goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and contentment upon receiving your shipment of high-quality steel doors, windows, hardware, and accessories.

Our company is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. Due to the nature of custom made products, returns are not possible, as each door and window we make is for in a specific size of a unique project.

LEAD TIME AND SHIPPING DATE

The lead times and shipment dates applicable to Rhino Steel Windows and Doors Products vary by product type and production capacity. Rhino Steel Windows and Doors uses commercially reasonable efforts to fill orders in accordance with the estimated shipment date. However, Rhino Steel Windows and Doors will not be responsible for any losses or damages resulting from delays and no order shall be subject to cancellation for any failure to meet the estimated lead time or shipment date.

DELIVERIES

Please review the following information regarding Rhino Steel Windows and Doors shipping policies and procedures. At Rhino, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Rhino representative and we will be more than happy to help you in any way that we can.

Local Deliveries

When choosing Local Delivery, please keep in mind that that local delivery includes transportation via our Rhino truck to your location, but does not include the offload of your product(s). You will be responsible for offloading your order from our truck. Typically, the handling of our products requires at least 3-4 able-bodied persons to safely offload (For larger products, more people may be required to offload). Rhino Steel Windows and Doors is not responsible for any damages to our product or injuries to you and your workers that may occur during the offload process. A delivery appointment will be made via email. If we arrive at the location during the accepted date and time slot and you cannot accept the load, a redelivery fee of the same original amount will be required before we attempt redelivery. Our local delivery includes areas in San Diego, Los Angeles, and Riverside.

SHIPPING

Please review the following information regarding Rhino Steel Windows and Doors shipping policies and procedures. At Rhino, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Rhino representative and we will be more than happy to help you in any way that we can.

LTL Truck Deliveries

Shipping fees are determined by the weight and size of your item, along with the destination. Truck deliveries will be shipped via a common carrier. A quote for shipping fees will be provided with pleasure for your order upon your request. All we need to provide you with a quote is the shipping zip code along with a list of products you are looking to order. At Rhino, we do everything in our power to ensure that we deliver your products in the shortest time and at the best rate available.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Rhino Steel Windows and Doors. After your approval for shipment, if for any reason you cannot accept delivery of the door when it arrives at the designation terminal near you, you will be responsible for any storage fees charged by the shipping company. Rhino will not be able to authorize your delivery without collecting those storage fees in advance. All residential deliveries will require you to have a minimum of 3-4 able-bodied persons on site to offload. Most of our products are longer than any standard liftgate, which is why you will need able-bodied people on-site to offload from inside the truck in the event that the driver does not feel comfortable operating a lift gate. It is the customer's responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.

Business/commercial deliveries will be delivered curbside, or to a loading dock. If a loading dock is not available, a forklift is required. Please keep in mind that the products being delivered will not be unpacked, set up, or placed in a particular area within your home or business.

Please expect a transit time of three to nine business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery. Truck deliveries to Hawaii and Alaska require additional transit time, if available.

It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Rhino is responsible for making direct payments to the shipping and delivery vendors. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Rhino Steel Windows and Doors will not refund such payments under any circumstances.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. Rhino will contact the customer directly in order to schedule the delivery for residential deliveries only. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Rhino Steel Windows and Doors.

Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving.

Shipping Destinations: We ship to any residential or commercial address within the United States and Canada. Any modifications made to the delivery date or address must be received in writing and called into the Rhino Steel Windows and Door’s office 1 week prior to shipping your order. All of our doors are shipped safely in a secure pallet system, specifically designed to protect your products.

Processing Times: Orders are processed and shipped Monday through Friday. Rhino Steel Windows and Doors ships from San Diego, California. Your order is thoroughly reviewed by Rhino to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Sales Department, it is sent to the Rhino warehouse for production. Please note, credit card processing can take up to three business days (depending on the accuracy of the information given to us by the customer). For security reasons, voice confirmation may be required before we can process your credit card for payment.

Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, production, palletizing, and the transit time from the carrier. You can check the status of your order at any time by calling Rhino Customer Care or sending us an e-mail with your questions.

Inspection and Claims: Rhino Steel Windows and Doors takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Rhino Steel Windows and Doors is not liable for any damages that occur during, upon, or after delivery.

Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Rhino Steel Windows and Doors Customer Care immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive a resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).

Concealed Damage(s): When damage is discovered after delivery, it should be reported to Rhino Steel Windows and Doors Customer Care immediately. Once contact has been made, the consignee will file a claim with the carrier. Rhino Steel Windows and Doors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.

*IMPORTANT: For both visible and concealed damages, the consignee must report any damage marks on the container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Rhino Steel Windows and Doors are not responsible for any un-reported claim. Shipping Disclaimers: Rhino Steel Windows and Doors assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.

IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY’S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS, SINCE RHINO WILL NOT BE LIABLE FOR ANY DAMAGES. RHINO STEEL WINDOWS AND DOORS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.

Installation and/or use of any door product constitutes customer's acceptance. No damage or shortage claim can be made once a door/unit has been installed!

Inquiries: If you have a question concerning our Shipping Policy please e-mail us at info@rhinosteelwindows.com. We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your shipping question.

MAINTENANCE

For maintenance instructions, please refer to the installation guide provided to you directly after purchase, or contact our sales representatives before purchase.


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